Support is available for those affected by the NSW floods. Resources and information can be found at the NSW Flood Assistance and Resources page.

Important information about COVID-19 and the Family Records Service

The Family Records Service is continuing to accept and process requests for access to personal and family information from the archives of the Aboriginal Welfare Board, the Aboriginal Protection Board and the Chief Secretary.

In response to COVID-19 we have made some changes to the way we work to protect the health, safety and wellbeing of our team and our communities. We are confident we can deliver the same service as usual with our alternative working arrangements with minimal impact to our clients.

  • Response times: It may take longer for us to respond to your enquiries, register applications, and print and send our responses and compiled records to you. Your patience is appreciate during this time.
  • Communication:

The situation regarding COVID-19 is changing rapidly, and there may be other unforeseen challenges and necessary changes in coming weeks and months. We will update this information as needed. Please do not hesitate to get in contact with us if you need any assistance with your application or updates on the progress of your application.

We apologise for any inconvenience caused during this time and appreciate your understanding and patience. We hope that our clients, their families and communities stay safe and healthy.

Official information about COVID-19 from the NSW Government.

For the latest health information about COVID-19 visit the NSW Health website.

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