Support is available for those affected by the NSW floods. Resources and information can be found at the NSW Flood Assistance and Resources page.

NSW Flood Assistance and Resources

4-March-2022

If you or someone you know has been impacted by the floods across the state, help is available. 

Current assistance and resources available:

  • Aboriginal residents and Aboriginal businesses in LGAs declared as disaster areas may be eligible for assistance from the NSW Government.
  • Visit the Service NSW website to access services such as financial assistance for immediate needs, mental health support and more.
  • Service NSW customer care specialists are available to help flood-affected customers with services and support on 13 77 88 for information on assistance available.
  • The Disaster Assistance Finder is an online tool that will give residents and businesses a personalised list of flood recovery support services.
  • Food boxes: food boxes are available at every Evacuation Centre across the state
  • Extra Australian Government Disaster Recovery Payments of up to $2,000 for residents of Lismore, Ballina, Byron, Kyogle, Richmond Valley, Clarence Valley and Tweed.  
  • $142 million for a Property Assistance and Demolition Program to assess properties and demolish those found to be uninhabitable across disaster declared LGAs

Mental health support 

Safe Havens in Northern NSW

The NSW Government is investing $25 million over three years in mental wellbeing for flood impacted communities. $1 million of this funding is dedicated to four Safe Havens in Northern NSW, with a further $7 million for clinical and non-clinical staff in the region, including staff at the four Safe Havens.  

There are no appointments or referrals needed, so whether you need some peace and quiet, a chat with someone who understands what you’re going through, or some calming activities to reduce the intensity of your negative thoughts and feelings, you can walk right in.

For more information on the Woodburn, Lismore, Mullumbimby and Murwillumbah based Safe Havens, please visit: www.safehavennc.org.au  

13YARN 

If you're feeling down, 13YARN is available 24/7 to talk about anything, big or small. 

If you’re in a crisis, stressing out, feeling lonely or just having a rough day support is available. You’ll be connected to a support worker. The 13YARN line is free and available 24/7 and can set you up with all kinds of services if you need. 

Contact 13YARN via free call on 13 92 76. 

View the 13YARN information brochure here
View the 13YARN community flyer here

Lifeline Australia 

If you or someone you know are in a crisis, Lifeline Australia are available 24/7 for support. 

Contact Lifeline on 13 11 14. 

Visit the Lifeline website for more information on the support available.

View the Lifeline natural disaster toolkit here
View the Lifeline help when you are feeling down toolkit here
View the Lifeline coping with sorrow, loss and grief toolkit here

Service NSW new assistance package includes an extension of the Recovery Grants currently available for primary producers, small businesses, not-for profit-organisations and councils in further disaster declared LGAs.  
 
Businesses 

  • $100 million for a Small and Medium-sized Business Package in the highly impacted LGAs of Lismore, Ballina, Byron, Kyogle, Richmond Valley, Clarence Valley and Tweed, including: 
  • grants of up to $10,000 for eligible small businesses and not-for-profit organisations that have experienced a minimum 40 per cent decline in turnover in March 2022 due to the impacts of flooding.  Not available to businesses that have received the $50,000 Disaster Recovery Grants.
  • financial assistance grants of up to $200,000 for medium sized businesses, employing more than 20 and up to 200 employees that have been impacted by floods, to assist with clean-up, essential repairs and replacement not covered by insurance.  
  • Up to $50 million for large businesses and major employers in key industries to provide immediate financial assistance in the Northern Rivers. 


Primary Producers 

  • $35 million for Rural Landholder Grants of up to $25,000 for impacted rural landholders, who are not currently eligible under existing support mechanisms, including insurance or special disaster assistance, and are able to demonstrate losses and damage beyond the vicinity of the residential dwelling. 
     
  • $150 million for a Primary Industry Support Package to assist primary producers to protect supply chains, and boost recovery and rebuilding efforts. This includes funding for Critical Producer Grants providing rapid support for significantly impacted primary producers.  


Local Councils 

  • A Local Council Support Package of $120 million to provide grants to impacted local councils to assist with urgent and medium-term financial and operational challenges. 
     
  • $145 million for the urgent repair and replacement of water and sewerage critical infrastructure capacity in the Northern Rivers disaster declared LGAs. 


$200,000 Medium Business Flood Grant

Flood-impacted medium-sized businesses and not-for-profit organisations in the Northern Rivers can now apply for up to $200,000 under the Northern Rivers Medium Size Business Grant.

Medium-sized businesses that employed between 21 and 199 staff, as at 22 February 2022, can apply for up to $200,000 through the Northern Rivers Medium Size Business Grant program.

For more information, visit: https://www.service.nsw.gov.au/transaction/apply-northern-rivers-medium-size-business-grant


Early Needs Recovery Program 

The $13 million Early Needs Recovery Program is part of the $150 million Primary Industry Support Package which is co-funded by the Australian and NSW governments. 

The program aims to give primary producers in the most flood-impacted regions of NSW access to a range of technical support and recovery advice.  

The services provided under the program will be designed and delivered in partnership with industry to ensure that the unique recovery needs of the most impacted sectors are met. 

Additional help

The Early Needs Recovery Program is designed to complement existing recovery measures for individuals and businesses in disaster declared regions, many of which are co-funded by the Australian and NSW governments under the Disaster Recovery Funding Arrangements.

For a full list of all available support, visit Service NSW or call 13 77 88.

Resources 

Local Land Services flood recovery resources

Frequently asked questions 

Contact Local Land Services

Phone1300 795 299


Housing support 

Flood-affected community members seeking housing support are urged to contact Service NSW on 13 77 88, visit nsw.gov.au/floods or speak to Recovery Centre staff.

Flood recovery rental support now open for applications 

The flood recovery rental support payment helps people in highly impacted suburbs who are unable to live in their homes due to the February and March 2022 storms and floods.  

The one-off payment is to help pay for short-term accommodation bookings made on or after 22 February 2022 that are 14 nights or more. Applications for rental support are now open. For more information and to apply visit service.nsw.gov.au.  

People who need accommodation support in the coming weeks and months can register for the Temporary Housing Support Package

Emergency accommodation is available to people affected by floods. For information about urgent accommodation, call Service NSW on 13 77 88.  

You can find answers to frequently asked questions about flood assistance. Personalised advice is also available from flood recovery centres.

For more information about all available flood assistance, please call Service NSW on 13 77 88 or visit nsw.gov.au.  


Outreach, volunteering and how you can help:

GIVIT are working with government agencies and local communities to manage offers of donated items, services and funds for people impacted by floods across parts of NSW. https://www.givit.org.au/storms-and-flooding.

For financial donations, consider the Red Cross Flood Appeal - https://www.redcross.org.au/floodsappeal/

If you would like to donate to the Lismore Flood Appeal – information can be found at https://lismore.nsw.gov.au/flood-2022-information

For those looking to volunteer in flood affected areas, please contact your local SES branch for more information on how you may be able to assist.




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