NSW Flood Assistance and Resources

25-October-2022

If you or someone you know has been impacted by the floods across the state, help is available. 

Emergency support:

• For emergency assistance in a flood or storm, call the State Emergency Service (SES) on 132 500
• For the latest flood updates visit the NSW SES website or NSW SES Facebook or Twitter
• For a medical, police or fire emergency call Triple Zero 000
• To report suspicious or unusual activity call NSW Police Crime Stoppers on 1800 333 000
• Health advice is also available 24 hours a day from healthdirect Australia on 1800 022 222

Handy links:

• NSW Reconstruction Authority leads disaster and emergency efforts from prevention to recovery.
• Bureau of Meteorology for the latest rain, storm warnings and river heights.
• Check road closures at Live traffic or myroadsinfo.
• Aboriginal residents and Aboriginal businesses in LGAs declared as disaster areas may be eligible for assistance from the NSW Government.
• Visit the Service NSW website to access services such as financial assistance for immediate needs, mental health support and more.
• Service NSW customer care specialists are available to help flood-affected customers with services and support on 13 77 88 for information on assistance available.
• The Disaster Assistance Finder is an online tool that will give residents and businesses a personalised list of flood recovery support services.
• Download the latest flood recovery and support communication toolkit for Aboriginal communities here. 
• Find out more information about the NSW Environment Protection Authority Aboriginal Lands Flood Recovery Program. 
• For information regarding hazard watch, recovery centres, translating and interpreter services and clean up visit the NSW Government website. 

Mental health support for flood affected communities

If you need support, there are a number of services you can access for free.

13YARN 

If you're feeling down, 13YARN is available 24/7 to talk about anything, big or small. 

If you’re in a crisis, stressing out, feeling lonely or just having a rough day support is available. You’ll be connected to a support worker. The 13YARN line is free and available 24/7 and can set you up with all kinds of services. 

Contact 13YARN via free call on 13 92 76. 

Lifeline Australia 

If you or someone you know are in a crisis, Lifeline Australia are available 24/7 for support. 

Contact Lifeline on 13 11 14. 

Visit the Lifeline website for more information on the support available.

View the Lifeline natural disaster toolkit here. 
View the Lifeline help when you are feeling down toolkit here. 
View the Lifeline coping with sorrow, loss and grief toolkit here. 

Outreach, volunteering and how you can help:

GIVIT are working with government agencies and local communities to manage offers of donated items, services and funds for people impacted by floods across parts of NSW. https://www.givit.org.au/storms-and-flooding.

For those looking to volunteer in flood affected areas, please contact your local SES branch for more information on how you may be able to assist.

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