If you are feeling unwell and think you may have COVID-19 symptoms, contact Health Direct on 1800 022 222 (Freecall). Official information about COVID-19 from the NSW Government. Resources and information on support for Aboriginal people can be found at the COVID-19 and Aboriginal Communities – Essential Information page.

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COVID-19 and Aboriginal Communities – Essential Information

On this page you will find official information and trusted sources about COVID-19 from the NSW Government.

COVID-19 alerts and updates

Update on Omicron variant
The NSW Government has taken precautionary steps in relation to quarantine arrangements for overseas arrivals following the introduction of additional national border security measures by the Australian Government. To find out more download the media release.

Rules and restrictions - 95 per cent double dose vaccination target or Wednesday 15 December

Update on further easing of restrictions
The NSW Government has updated the roadmap for easing restrictions after the State reaches the 95 per cent double dose vaccination target or 15 December, whichever comes first.
Adjustments to previous settings scheduled for this milestone include:

Masks will only be required on public transport and planes, at airports, and for indoors front-of-house hospitality staff who are not fully vaccinated (previously all indoors front-of-house hospitality staff regardless of vaccination status). Masks will be strongly encouraged in settings where you cannot social distance
No density limits (previously one person per 2sqm)
COVID safety plans will be optional for businesses and will be supported by SafeWork NSW
QR check-ins will only be required at high-risk venues including hospitals, aged and disability care facilities, gyms, places of worship, funerals or memorial services, personal services (e.g. hairdressers and beauty salons), limited hospitality settings (including pubs, small bars, registered clubs and nightclubs), and for indoor music festivals with more than 1,000 people
Proof of vaccination will no longer be required by Public Health Order for most activities (businesses can still require proof at their own discretion). Proof of vaccination will still be required for indoor music festivals with more than 1,000 people.

Public Health Orders and restrictions

The Minister for Health and Medical Research has made a number of Orders, under section 7 of the Public Health Act 2010 to manage the public health risk of COVID-19 and its possible consequences https://www.health.nsw.gov.au/Infectious/covid-19/Pages/public-health-orders.aspx
Orders can be amended frequently. For the most up to date Orders, and the history of each Order, visit NSW Legislation - COVID-related legislation.

Read the rules for fully vaccinated people in NSW
Read the rules for people who are not fully vaccinated in NSW (including one dose only)
How to get a record of your COVID-19 vaccination
Read the details on the NSW Government website
How to add your COVID-19 digital vaccination certificate to the Service NSW app
Find your nearest COVID-19 testing centre in NSW
Learn more about NSW COVID-19 case locations
Read the latest official NSW Government news and media releases
To find out more visit the NSW Government website

Updated health advice for cases and contacts

Confirmed cases https://www.health.nsw.gov.au/Infectious/factsheets/Pages/advice-for-confirmed.aspx
Close contacts https://www.health.nsw.gov.au/Infectious/factsheets/Pages/advice-for-contacts.aspx
Casual contacts https://www.health.nsw.gov.au/Infectious/factsheets/Pages/covid-19-casual-contact.aspx
People with COVID-19 symptoms https://www.health.nsw.gov.au/Infectious/factsheets/Pages/advice-for-suspected.aspx

COVID-19 vaccination in NSW

Access to COVID-19 vaccination for Aboriginal and Torres Strait Islander people

All Aboriginal and Torres Strait Islander people aged 12 and over are able to access a COVID-19 vaccine.

People aged 12 – 15 from eligible groups (Aboriginal, rural and specified medical conditions) can book a vaccination appointment through a general practitioner or a NSW Health vaccination centre.

At NSW Health vaccination centres all people under 16 require parental consent and a parent or guardian to accompany them to the appointment. An online solution for consent is in development.

To book a COVID-19 vaccination online visit the Vaccine Clinic Finder

COVID-19 booster vaccinations now available

You are eligible for a COVID-19 booster dose if:

you are 18 years and older, and
have had your second dose of your primary dose course of COVID-19 vaccination at least 6 months ago.

Booster doses are not mandatory, however they are recommended to maintain immunity against COVID-19. .

ATAGI is not currently recommending booster doses for:

people aged 12 to 17 years
people who are severely immunocompromised and have already had a third dose.

Read ATAGI’s advice on COVID-19 booster doses

For more information visit the NSW Health website

Proof of COVID-19 vaccination record

How to get a record of your COVID-19 vaccination
How to add your COVID-19 digital vaccination certificate to the Service NSW app

COVID-19 vaccination resources

Information on where to get vaccinated in NSW can be found on the NSW Government website.

For more information, download the following resources and visit the links below.

Lets do this! COVID-19 vaccines - Know the facts flyer
Download the COVID-19 vaccines - Booster vaccination flyer
Download the flyer and scan the QR code for more information
Keep Our Mob Safe flyer
Just got tested for COVID-19: Information for Aboriginal communities
Got symptoms? - Get tested
Download the brochure - Contacts, Testing and Self-Isolation
Find out who can get the vaccine now
To book a COVID-19 vaccination visit the Vaccine Clinic Finder
How to add your COVID-19 digital vaccination certificate to the Service NSW app
How to check if you've been in contact with a COVID positive case on the Service NSW app
For information for people in aged care, who are frail and Elders
For information for pregnant or breast feeding mothers
Self isolation rules when you have a COVID-19 test
Check if your vaccination question has been answered at Australian Health Department Is it true? website page, or the National Centre for Immunisation Research and Surveillance (NCIRS) Frequently Asked Questions page which answers questions about the vaccination program, being vaccinated, vaccination safety and how vaccines are developed.

For information about the vaccination rollout visit the NSW Government website.

Contact

You can call the national coronavirus and COVID-19 vaccine helpline on 1800 020 280 if you need information about COVID-19, COVID-19 vaccines or help with the COVIDSafe app. The line operates 24 hours a day, 7 days a week.

Download the 'I got vaccinated. You can too' sticker.

COVID-19 health information

For the latest information about vaccinations in NSW visit the NSW Government website.
For the latest health information about COVID-19 visit the NSW Health website or NSW Health Facebook page.
Aboriginal health resources are available on the NSW Health website.
Aboriginal mental health resources are available on the NSW Health website.
Staying connected to culture is important for health and wellbeing. To find out more download resources.
Resources for for Aboriginal people and communities on COVID-19 can be found on the NSW Government website.
For the latest information on release and recovery from COVID-19 click here.
The COVIDSafe app speeds up contacting people exposed to coronavirus. Download the COVIDSafe App.
If you are feeling unwell and think you may have symptoms of COVID-19, contact the Health Direct Helpline on 1800 022 222 (Freecall) and speak to a registered nurse. Available 24/7. List of COVID-19 clinics across NSW can be found on the NSW Health website.
Learn about the symptoms and diagnosis of COVID-19, and about testing at NSW Health facilities on the NSW Government website.
Self-isolation and mandatory quarantine information is available on the NSW Government website.
Social distancing – what it means and how it can reduce the risk of COVID-19 infection is available on the NSW Government website.
For information regarding Medicare visit myGov.
For information regarding hygiene and living in residential buildings.
For information about cleaning surfaces at home to help stop the spread of COVID-19.

Rules for face masks
Masks are required in different public settings for people aged 12 years and over.

People in NSW over the age of 12 will be required to wear a face mask:

in an indoor area of premises other than a place of residence,
in an indoor area on common property for residential premises,
at a public transport waiting area,
in a vehicle or vessel being used to provide a public transport service,
working at a hospitality venue and dealing directly with members of the public,
on a domestic commercial aircraft, including when the aircraft is flying above NSW

For more information visit the NSW Government website.

Exemptions (face masks)

People not required to wear masks must carry evidence of their exemption and produce it on request. Advice on face masks exemptions can be found on the NSW Government website.

NSW Schools

Face to face learning

Schools across NSW have returned to face-to-face learning.

Students should attend school unless:

they have a medical certificate which states that they are unable to return to school due to an ongoing medical condition and the expected timeframe
they are currently unwell.

PCR testing for Schools

From Monday 29 November, students who are close contacts of a positive case will be required to get a PCR test as soon as possible after being notified of exposure. If the PCR test is negative, the student may return to school immediately, so long as they provide negative Rapid Antigen Home Test (RAHT) results for the next seven consecutive days.

For more information visit the NSW Government website.

Travel and border restrictions

NSW-VIC border communities

New South Wales and Victoria will open their border to each other from 11:59pm on Thursday, 4 November, allowing free travel between Australia’s two biggest states.

If you are not a NSW-VIC border region resident, you may need to complete a travel declaration when you enter NSW.

Check the NSW-VIC border region map to see if you are considered a border region resident. You are a NSW-Victoria border region resident if you are a resident of NSW or VIC and you usually reside in the shaded area on the map.

For more information visit the Victorian Government website.

NSW/QLD border communities

Queensland Entry Pass
You must apply for and receive a Queensland entry pass prior to your entry into Queensland. Find out what else you need if you are entering Queensland:

from a hotspot (domestic arrival)
from the border zone (Border Zone pass)
from the green zone (no restrictions)
from overseas
having been to an interstate exposure venue.

Border community residents will require a Border Zone Travel (X Pass) to cross the QLD border.

The 12 Local Government Areas (LGAs) included as border communities are Ballina, Byron Bay, City of Lismore, Clarence Valley, Glen Innes Severn, Gwydir, Inverell, Kyogle, Moree Plains, Richmond Valley, Tenterfield and Tweed.

For more information visit the Queensland Government website.

Advice for travel to rural and remote Aboriginal towns and communities

Travel restrictions between Greater Sydney and regional and rural NSW for holiday or recreational visits no longer apply if you are fully vaccinated.

Fully vaccinated people in NSW do not need to register to travel within NSW.

Visit the NSW Government website for further details and updates.

Travel to and from NSW

International travel rules and restrictions

International arrivals

A new COVID-19 variant of concern has emerged internationally, the Omicron variant.
From 12am on 28 November, all fully vaccinated travellers arriving in NSW who have been in any overseas country must get a COVID-19 PCR (nose and throat) test and self-isolate at their accommodation or place of residence for at least 72 hours.

Further information on self-isolation is available here.

All travellers arriving in NSW who have been in South Africa, Lesotho, Botswana, Zimbabwe, Mozambique, Namibia, Eswatini, Malawi, and Seychelles in the 14-day period before their arrival will be required to enter hotel quarantine for 14 days, irrespective of their vaccination status.

Anyone who has already arrived in NSW and has been in these countries within the past 14 days must immediately get a COVID-19 PCR (nose and throat swab) test and self-isolate for 14 days. They must contact NSW Health on 1800 943 553.

Vaccinated travellers can transit beyond Sydney to another NSW region or state to self-isolate and test. Follow the rules for people who are fully vaccinated.

All unvaccinated travellers from any overseas country will continue to enter hotel quarantine and must follow the rules for people who are not fully vaccinated arriving in NSW from overseas.

Read information from the Australian Government on travelling to Australia.

International departures

Fully vaccinated Australian citizens and permanent residents can travel overseas without an exemption. Depending on the state or territory of arrival, there may be reduced quarantine requirements when they enter Australia.
Learn more about vaccinations, pre-flight testing and travel requirements by visiting the NSW Government website.

Interstate travel
Different rules and restrictions apply depending on which state you are travelling from. Visit the NSW Government website for details.

Intrastate travel (within NSW)
For information related to intrastate travel visit the NSW government website.

Entering NSW from interstate
For information on travel entry into NSW from interstate visit the NSW Government website.

Further information of travel to and from other bordering states are:
Victoria
Victorian Travel Permit System | Coronavirus Victoria
Contact the dedicated coronavirus hotline on 1800 675 398.

Queensland
QLD Government
For COVID-19 related enquiries: 134 COVID (13 42 68).

South Australia
Travel restrictions | SA.GOV.AU: COVID-19
For further information contact the SA COVID-19 Information Line on 1800 253 787.

Northern Territory
Interstate arrivals and quarantine | Coronavirus (COVID-19)
For more information call the NT COVID-19 Hotline 1800 490 484.

Related information:

Travel to and from NSW
Interstate travellers
Common questions: Travel and holidays

We recommend you consult the information page first before contacting Aboriginal Affairs NSW (AANSW).

Financial and services assistance

COVID Test and isolate support payments

If you need to self-isolate and are unable to work while waiting for your COVID-19 test result, you may be eligible for the COVID-19 Test and Isolate support payment.

The $320 payment is to encourage workers to get tested immediately if they are feeling unwell, even with mild symptoms, and to isolate at home and avoid potential COVID-19 transmission.

To be eligible, workers must:

be 17 years and over

have had a COVID-19 test:
- have needed to self-isolate after their COVID-19 test, or be the carer or guardian for someone who needed to self-isolate after their test
- be likely to have worked during the period of self-isolation and are unable to work due to being required to self-isolate following a COVID-19 test

not have access to sick/carer/pandemic leave entitlements, and not be receiving or eligible for any other income support including a pandemic payment.

Applications can be lodged once in a 30-day period, from the date a person has taken the COVID-19 test.

You will need need to apply for the payment within 7 days of having the test.

For more information and eligibility criteria visit the Service NSW website.

2021 COVID-19 Support Package

The NSW Government will provide financial assistance, support measures and tax relief to help businesses and people across the state impacted by the current COVID-19 restrictions. For more information visit the NSW Government website.

Support for financial and other services may be available for individuals and households affected by COVID-19 and experiencing difficulty. Follow the information and links below to see what may be available to you.

For a summary, download a copy of the COVID-19 support for individuals, non-profit organisations and businesses.

Payroll tax deferrals and waivers

Businesses eligible for a 2021 COVID-19 Business Grant or JobSaver with payrolls of $10 million or less will be eligible for a 50 per cent reduction (waiver) in their 2021-22 payroll tax, up from 25 per cent.

All businesses will also be able to further defer payroll tax payments due from July 2021 through to December 2021. The payments are now due on 14 January 2022, and 12-month interest free repayment plans will become available. For more information visit Revenue NSW.

For more information about the 2021 COVID-19 support package visit the NSW Government website.

Land tax relief and residential tenancy support

Land tax relief is now available to help landowners and tenants affected by COVID-19 restrictions.

Applications are now open for eligible commercial and residential landowners who provide rental reductions to tenants in financial distress due to COVID-19, to claim land tax relief or a tenancy support payment as part of a suite of measures introduced by the NSW Government to help reduce the stress and financial burden of COVID-19 restrictions.

Applications for land tax relief can be submitted via Service NSW.

Applications for residential tenancy support can be made at Service NSW.

Rent relief for small businesses impacted by COVID-19

Small businesses who are still doing it tough across the State will continue to benefit from rent relief until 13 January 2022, ensuring ongoing support for small businesses over the Christmas and New Year’s Period.

Landlords can access the Commercial Landlord Hardship Fund, which currently provides small commercial or retail landlords with a monthly grant up to the value of any rental relief provided, to a maximum of $3,000 per month per property.

Alternatively, land tax relief is available for eligible commercial landowners who have reduced their tenants’ rent due to COVID-19, between 1 July 2021 and 31 December 2021.

The reduction in land tax payable is the lesser of:

the amount of rent reduction provided to an eligible tenant for any period between 1 July 2021 and 31 December 2021, or
100 per cent of the land tax attributable to the parcel of land leased to that tenant.

For more information visit the NSW Government website.

For more information on COVID-19 assistance for commercial and residential landlords visit the Service NSW website.

COVID-19 Assistance Finder

Find a list of benefits and services in health and wellbeing, employment, skills and training, food, housing and finances, tailored specifically for you or your business through the COVID Assistance Finder.

Cost of Living

To find out if you are eligible for a rebate visit the Cost of Living page on the Services NSW website.

Revenue NSW

For information regarding relief measures to help anyone impacted by COVID-19 visit the Revenue NSW website.

Free-of-charge advice through Business Connect

Small businesses affected by the current COVID-19 lockdown and restrictions are encouraged to seek free-of-charge advice from the NSW Government’s business advisory service Business Connect.

For more information visit the Business Connect website.
For more information on the support measures for businesses visit the Service NSW website.

Support for businesses, sole traders and small not-for-profits

Information on a range of support services for businesses, sole traders and small not-for-profits can be found on the NSW Government website.

If you are experiencing financial hardship visit the Service NSW website for more information on financial support for individuals and households.

COVID-19 Aboriginal Community Response Program

Aboriginal Affairs NSW is offering quick response grants of up to $10,000 under the COVID-19 Aboriginal Community Response Program.

Applicants can submit more than one application where there is a separate need.

Aboriginal Affairs NSW can provide a sample form to help you apply for basic items such as data vouchers, grocery vouchers and hygiene packs, as well as using the funding to engage a COVID-19 coordinator, leasing equipment or vehicles or developing a communications strategy.

Please note - We can also provide access to a grant writer, or connect you to a local collaborative partner that can help you apply, or apply on your behalf.

Applications are assessed and funding released weekly providing you with a flexible and responsive source of funding to meet your immediate needs.

For assistance, please contact the Community Investments team on 8575 1026 or grants@aboriginalaffairs.nsw.gov.au or your nearest Aboriginal Affairs NSW regional office. Further details can be found on the AANSW COVID-19 Grants webpage.

Food packages

Dine & Discover - Extended until 30 June 2022

The Dine & Discover NSW Voucher scheme has been extended.

You now have until 30 June 2022 to use your vouchers.

To apply for your vouchers or find out more about the scheme visit Service NSW website.

Dine & Discover - Additional vouchers for NSW residents

From Friday 26 November, new applicants of the Dine and Discover program will receive three Dine NSW and three Discover NSW vouchers, while existing customers will receive one of each.

COVID-19 Assistance Finder

Find a list of benefits and services in health and wellbeing, employment, skills and training, food, housing and finances, tailored specifically for you or your business through the COVID Assistance Finder.

Click on the 'find assistance now' button to complete the short questionnaire where you will find support for health and wellbeing, employment, skills and training, food, housing and finances that you may be eligible for.

Aboriginal housing and accommodation

Residential tenancy support

Land tax relief is now available to help landowners and tenants affected by COVID-19 restrictions.

Applications for residential tenancy support can be made at Service NSW.

Visit the NSW Fair Trading website for information on licence and permit fee waivers, consumer rights, renting and property issues.

Visit the NSW Fair Trading website for information on residential tenancy moratorium on evictions during COVID-19.

Visit Department of Fair Trading website for more information.

NSW Communities and Justice has outlined advice for COVID-19 DCJ Housing tenants.

Visit Service NSW for information about Residential Tenancy Support packages.

Find a list of benefits and services in health and wellbeing, employment, skills and training, food, housing and finances, tailored specifically for you or your business through the COVID Assistance Finder.

Community and justice

Homelessness

Domestic violence

Child protection

DCJ Housing, Community Housing Providers and Specialist Homelessness Services continue to provide you accommodation and support. For more information visit
https://www.coronavirus.dcj.nsw.gov.au/services/housing-and-homelessness.

NSW Communities and Justice has collated information about how our service delivery has changed to keep people in the community safe during the pandemic.

You can help keep your community safe by calling the NSW Communities and Justice instead of visiting its offices.

Contact the Aboriginal Housing Office: 1800 727 555 or visit the Aboriginal Housing Office website.
Aboriginal Enquiry Line (DCJ Housing) 1800 422 322
Child Protection Helpline 13 2111
Link2Home Homelessness 1800 152 152
Domestic Violence Line 1800 656 463
Ageing and Disability Abuse 1800 628 221

Short to medium-term financial support is available for people escaping domestic or family violence. To find out if you are eligible visit the Rent Choice Start Safely page on the Department of Communities & Justice website.

Find out how the NSW Communities and Justice essential services continue to operate during the COVID-19 pandemic. This includes housing, child and family services, courts, corrective services and youth justice.

NSW Communities and Justice contacts are available on its website.

NSW Communities and Justice has outlined advice for COVID-19 DCJ Housing tenants.

Caring for Elders

We need to look out for our Aboriginal Elders, community members over 50 and those with chronic illness like diabetes or heart disease. They’re the ones at greatest risk of COVID-19.

Staying at home is important, but remember to check in with your mob. A phone call, a video chat or even a quick message on social media – it’s good to stay connected.

Check in with your family, friends and neighbours to lend a hand. From a safe distance you can offer to:

Collect groceries for Elders, carers or people with a disability and leave them at the front door.
Drop a meal around to a neighbour.
Help with online orders for groceries, medicines and other essential items.
Read a book or play a game over a video chat, to help families with young kids home from school.

Visit the NSW Health website for Aboriginal health resources.

Legal Aid

Legal Aid NSW offer free legal help if you are facing legal issues that relate to the COVID-19 public health laws. This includes employment problems, social security entitlements, family law issues or parenting problems.

For more information visit: Legal Aid NSW

You can call LawAccess on 1300 888 529 or check out a range of fact sheets available including Understanding the COVID-19 restrictions.

Your rights

For information on your rights related to retail, travel and rental visit the NSW Fair Trading website.

Public transport

Rules for faces masks

You must wear a fitted face mask on public transport in the Greater Sydney, Blue Mountains, Wollongong and Shellharbour local government areas.

More information about wearing face masks on public transport, and how to maintain physical distancing is available at the Transport for NSW COVID-19 website page.

Opal card registration
Commuters are advised to stay COVID Safe and register their opal cards and credit cards to help with contact tracing.

For further information visit the Transport for NSW website.

Further travel updates and advice can also be found on the Transport for NSW website.

Indigenous business and worker support

NSW Government

2021 COVID-19 Support Package
The NSW Government will provide financial assistance, support measures and tax relief to help businesses and people across the state impacted by the current COVID-19 restrictions.. For more information visit the NSW Government website.

For a summary, download a copy of the COVID-19 support for individuals, non-profit organisations and businesses.

Free-of-charge advice through Business Connect

Small businesses affected by the current COVID-19 lockdown and restrictions are encouraged to seek free-of-charge advice from the NSW Government’s business advisory service Business Connect.

For more information visit the Business Connect website.
For more information on the support measures for businesses visit the Service NSW website.

Support for businesses, sole traders and small not-for-profits
Information on a range of support services for businesses, sole traders and small not-for-profits can be found on the NSW Government website.

If you are experiencing financial hardship visit the Service NSW website for more information on financial support for individuals and households.

COVID-19 Assistance Finder

Cost of Living

To find out if you are eligible for a rebate visit the Cost of Living page on the Services NSW website.

Revenue NSW

For information regarding relief measures to help anyone impacted by COVID-19 visit the Revenue NSW website.

Support for small business is outlined on the NSW Small Business Commission website.

If you are a small business who would like to access support, visit the Service NSW website.

For information regarding Centrelink, visit the myGov website. Access the Centrelink tool on the Centrelink website.

For information regarding the Australian Tax Office visit the myGov website.

Commonwealth

The Commonwealth Government is also providing support to Aboriginal businesses, organisations and workers.

If you are an Aboriginal business experiencing financial distress you may be eligible for support through temporary relief for financially distressed businesses. Some measures under the financial distress package also apply to Indigenous corporations registered under the Corporations (Aboriginal and Torres Strait Islander) (CATSI) Act 2006.

Funerals

Practicing Sorry Business Safely

Funerals held at premises must have a COVID-19 Safety Plan.

For more information visit the NSW Government website.

Download the COVID-19 Sorry Business Flyer here.

Download the COVID-19 Sorry Business Poster here.

It’s important to continue to practice COVID safe behaviours at all times, especially when we gather in large groups, including during Sorry Business.

Everyone attending a funeral and wake needs to follow the health rules to protect our families, communities, Elders and ourselves.

You can stay safe during Sorry Business by:

Staying home if you have any symptoms of COVID-19, even if they are mild. Instead, get tested and self-isolate until you receive a negative test result.
Only attending if you are fully vaccinated (unless the funeral is less than 10 people).
Checking in using the Service NSW app or let the funeral organisers know your name and phone number when you arrive.
Wearing a face mask when indoors.
Keeping a safe physical distance from others (e.g. spacing out chairs during the service).
Washing your hands well and often and take hand sanitiser with you

If you are fully vaccinated:

Up to 100 fully vaccinated people can gather for a funeral.
If you live in Greater Sydney (including Central Coast, Blue Mountains, Shellharbour or Wollongong local government areas) you can attend a funeral anywhere in:
Greater Sydney
Regional and rural NSW, only if you are the spouse, de facto partner, parent, child, or sibling of the person who has passed away.
If you live in regional and rural NSW you can attend a funeral or memorial service anywhere in NSW.

If you are not fully vaccinated:

You can attend a funeral of up to 10 people, not including the person/persons needed to conduct the service.
If you live in Greater Sydney (including Central Coast, Blue Mountains, Shellharbour or Wollongong local government areas) you can attend a funeral anywhere in:
Greater Sydney
Regional and rural NSW, only if you are the spouse, de facto partner, parent, child, or sibling of the person who has passed away.
If you live in regional and rural NSW can attend a funeral or memorial service anywhere in NSW.

If you are worried about how you or someone close to you is dealing with stress during this time, call the 24-hour helpline on 1800 512 348 to speak with a counsellor.