If you are feeling unwell and think you may have COVID-19 symptoms, contact Health Direct on 1800 022 222 (Freecall). Official information about COVID-19 from the NSW Government. Resources and information on support for Aboriginal people can be found at the COVID-19 and Aboriginal Communities – Essential Information page.

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COVID-19 and Aboriginal Communities – Essential Information

On this page you will find official information and trusted sources about COVID-19 from the NSW Government.

COVID-19 Health Information

For the latest health information about COVID-19 visit the NSW Health website or NSW Health Facebook page.
Aboriginal health resources are available on the NSW Health website.
Aboriginal mental health resources are available on the NSW Health website.
Staying connected to culture is important for health and wellbeing. To find out more download resources.
The COVIDSafe app speeds up contacting people exposed to coronavirus. Download the COVIDSafe App
If you are feeling unwell and think you may have symptoms of COVID-19, contact the Health Direct Helpline on 1800 022 222 (Freecall) and speak to a registered nurse. Available 24/7. List of COVID-19 clinics across NSW can be found on the NSW Health website.
Learn about the symptoms and diagnosis of COVID-19, and about testing at NSW Health facilities on the NSW Government website.
Self-isolation and mandatory quarantine information is available on the NSW Government website.
Social distancing – what it means and how it can reduce the risk of COVID-19 infection is available on the NSW Government website.
For information regarding Medicare visit myGov.
For information regarding hygiene and living in residential buildings.
For information about cleaning surfaces at home to help stop the spread of COVID-19.

Aboriginal Housing and Accommodation

Visit the NSW Fair Trading website for information on licence and permit fee waivers, consumer rights, renting and property issues.

Visit the NSW Fair Trading website for information on residential tenancy moratorium on evictions during COVID-19.

Visit Department of Fair Trading website for more information.

NSW Communities and Justice has outlined advice for COVID-19 DCJ Housing tenants.

Visit Service NSW for information about Residential Tenancy Support packages.

Community and Justice

Homelessness

Domestic Violence

Child Protection

NSW Communities and Justice has collated information about how our service delivery has changed to keep people in the community safe during the pandemic.

You can help keep your community safe by calling the NSW Communities and Justice instead of visiting its offices.

Contact the Aboriginal Housing Office: 1800 727 555 or visit the Aboriginal Housing Office website.
Aboriginal Enquiry Line (DCJ Housing) 1800 422 322
Child Protection Helpline 13 2111
Link2Home Homelessness 1800 152 152
Domestic Violence Line 1800 656 463
Ageing and Disability Abuse 1800 628 221

Short to medium-term financial support is available for people escaping domestic or family violence. To find out if you are eligible visit the Rent Choice Start Safely page on the Department of Communities & Justice website.

Find out how the NSW Communities and Justice essential services continue to operate during the COVID-19 pandemic. This includes housing, child and family services, courts, corrective services and youth justice.

NSW Communities and Justice contacts are available on its website.

NSW Communities and Justice has outlined advice for COVID-19 DCJ Housing tenants.

Caring for Elders

We need to look out for our Aboriginal Elders, community members over 50 and those with chronic illness like diabetes or heart disease. They’re the ones at greatest risk of COVID-19.

Staying at home is important, but remember to check in with your mob. A phone call, a video chat or even a quick message on social media – it’s good to stay connected.

Check in with your family, friends and neighbours to lend a hand. From a safe distance you can offer to:

Collect groceries for Elders, carers or people with a disability and leave them at the front door.
Drop a meal around to a neighbour.
Help with online orders for groceries, medicines and other essential items.
Read a book or play a game over a video chat, to help families with young kids home from school.

Legal Aid

Legal Aid NSW office doors are closed to protect public safety.
Legal Aid NSW will not be providing face-to-face advice or representation to defendants who are not in custody.
Continuing to provide services by phone.

Legal Aid NSW offer free legal help if you are facing legal issues that relate to the COVID-19 public health laws. This includes employment problems, social security entitlements, family law issues or parenting problems.

You can call LawAccess on 1300 888 529 or check out a range of factsheets available including Understanding the COVID-19 restrictions.

For more information visit: Legal Aid NSW

Your Rights

For information on your rights related to retail, travel and rental visit the NSW Fair Trading website.

Financial Assistance

If you are experiencing financial hardship visit the Service NSW website for more information on financial support for individuals and households.

To find out if you are eligible for a rebate visit the Cost of Living page on the Services NSW website.

Fines and Sanctions

To assist customers, Revenue NSW has:

Paused driver licence, vehicle registration and business restriction sanctions for individuals for 30 days. This will be reviewed every 30 days until it is no longer required.
Stopped Fines debt recovery actions such as garnishee orders and property seizure orders.
Stopped Debt Partner referrals including the customer pre-referral letter (also known as the Urgent Notice).

As always, will take into account individual circumstances when approving payment plans, short term stays on recovery action, or requests to write off debts.

If customers are in hardship they should contact Revenue NSW on 1300 138 118 to ask for assistance.

For the latest updates on how travel, driver programs and services are affected by COVID-19 restrictions visit the Roads and Maritime Services website.

Food Assistance Packages

The National Centre for Indigenous Excellence are also making up Home Essentials Packs that can be delivered to your door or picked up from their Redfern site. For more information visit the National Centre for Indigenous Excellence website.

The NSW government has teamed up with both Foodbank and the Rapid Relief Team to deliver emergency relief packages and food boxes to people in need. For more information visit the Service NSW website.

Visit Service NSW for details about supermarket initiatives.

Funerals

Funerals, memorial services and wakes services must not have more than 100 persons, subject to the 4 square metre rule. For more information visit the NSW Government website.

Information on funeral exemptions can be accessed on the NSW Health website.

Persons seeking a funeral exemption (family member of funeral director) on strong health or compassionate grounds should email: MOH-COVID-MassGatherings@health.nsw.gov.au for further information.

For more information download the Public Health (COVID-19 Restrictions on Gathering and Movement) Amendment Order 2020.

Process for funeral exemption assessment:

NSW Health will send an application form to the person seeking a funeral exemption. The applicant should seek the assistance from the funeral director to complete the form. The form must be returned to MOH-COVID-MassGatherings@health.nsw.gov.au by the funeral director.
The application form seeks information on:
- the number of people requested to attend the funeral
- current household arrangements to assess public health risk of transmission, and
- advice on how the public health risk, including the ability to enable social distancing within the location where the funeral, will be held.
Exemptions are only considered where there are strong health or compassionate grounds. Additionally, exemptions can only be made when the applicant demonstrates an understanding of how public health risks will be controlled, including that – people can practice social distancing by keeping a distance of 1.5 metres from others, and the maximum of one person per four-square metre rule can be followed.
Once the assessment is complete, NSW Health will respond to the applicant via email advising them of the final decision.

For further information visit the NSW Health website.

Indigenous Business and Worker Support

Service NSW

Southern Border Small Business Support Grant

Eligible NSW small businesses impacted by the closure of the NSW and VIC border are now benefiting from the $45 million Southern Border Small Business Support Grant program.

The Southern Border Small Business Support Grant will close 31 October 2020.

The grant can only be used for eligible expenses incurred since the closure of the NSW and VIC border on 8 July 2020 for which no other government support is available.

More information on the new grants is available at www.service.nsw.gov.au/southern-border-small-business-support-grant.

NSW Treasury

Small businesses facing challenges amid COVID-19 can receive free advice on support options available from the NSW Government through a series of new webinars.

Webinars provide valuable information for businesses on the following topics:

$10,000 small business COVID-19 support grant
cash flow
tax concessions
workplace safety
commercial leases and procurement opportunities.

NSW Government

To find out more about Indigenous Business Support visit the Indigenous Business Australia website.

Download the NSWICC Aboriginal Business Development Online Workshop flyer for details on how to register for a free interactive workshop.

For more information visit the NSW Indigenous Chamber of Commerce website.

The NSW Government is waiving a range of licence and permit fees for businesses for 12 months.

For details on the Economic Stimulus Package visit the Revenue NSW website.

Support for small business is outlined on the NSW Small Business Commission website.

If you are a small business who would like to access support, visit the Service NSW website.

For information regarding Centrelink, visit the myGov website. Access the Centrelink tool on the Centrelink website.

For information regarding the Australian Tax Office visit the myGov website.

Commonwealth

The Commonwealth Government is also providing support to Aboriginal businesses, organisations and workers.

Indigenous businesses and organisations, including not-for-profit entities and charities, can access support through the government’s economic stimulus package.

If you are an Indigenous business that employs people you may be eligible for the boosting cash flow for employers measure.

If you are a sole trader and do not employ any staff there are a range of possible support options, including access to credit, income support and tax relief.

If you have a trainee or apprentice eligible employers can apply for a wage subsidy, of 50 per cent of the apprentice’s or trainee’s wage. The wage subsidy will be extened until March 2021.

If you are an Aboriginal business experiencing financial distress you may be eligible for support through temporary relief for financially distressed businesses. Some measures under the financial distress package also apply to Indigenous corporations registered under the Corporations (Aboriginal and Torres Strait Islander) (CATSI) Act 2006.

Indigenous Business Australia has a range of support packages including for existing clients.

The Government is allowing individuals affected by the Coronavirus to access up to $10,000 of their superannuation in 2019-20 and a further $10,000 in 2020-21. For more information visit the NSW Treasury website.

The Government is introducing JobKeeper Payment to support employees and businesses, including sole traders and not-for-profit organisations. The Government will provide $1,500 per fortnight per eligible employee for up to 6 months. Eligible businesses include those whose turnover has reduced by more than 30 per cent if they have a turnover of less than $1 billion or by more than 50 per cent if they have a turnover of more than $1 billion. For more information visit the NSW Treasury website.

The Australian Government has produced a fact sheet to assist businesses and employees to determine if they are eligible for the payment and to explain the process.

Online Safety

It is important to remain vigilant and take precautions to protect personal and professional data online. Visit the Services NSW website for more information about how to stay safe online.

Visit the Stay Smart Online for information about COVID-19 scams and how to stay safe.

Public Transport

As of 1 July 2020, passenger capacity will increase across the public transport service network. Passengers are being reminded to stay safe and continue to practice physical distancing.

The following measures are in place to ensure the health and safety of customers and staff, including:

More green dots have been rolled out to show people the safest places to sit and stand
Additional cleaning for all buses, trains and coaches, including the increased cleaning of hard surfaces at high-traffic areas, including on long haul transport
Accepting cashless payments.

If you feel unwell, it is recommended that you do not travel on public transport. If you have a sniffle or a cough stay home and get tested.

For the latest public transport advice visit the Transport NSW Website.

Travel updates and advice can be found on the NSW Transport Website or the NSW Transport Facebook page.

Schools

Students have returned to face-to-face learning full-time.

NSW Department of Education is working closely with the Australian Health Protection Principal Committee (AHPPC), NSW Health and other agencies to ensure our schools continue to operate in the safest ways possible during the COVID-19 environment.

Visit the NSW Department of Education website for advice for families on the following:

School operations in Term 4
Hygiene practices
Learning from home
Learning from school
Additional support for students including those in SSP or with additional learning and support needs.

Travel and border restrictions

Information on the NSW/VIC border restrictions

All NSW residents are strongly urged not to travel to Victoria. If travel is essential, then permits are in place to help contain the spread of COVID-19 and to protect the health and jobs of NSW residents.

New transit permits

From Friday 16 October you can enter NSW from Victoria if have a permit and you are:

driving from South Australia via the Sturt Highway
transiting by road, rail or air directly from the Spirit of Tasmania
transiting only through a Victorian airport without leaving the airport.

The exemption to enter NSW from South Australia after transiting through Victoria on the Sturt Highway expired at 12.01am Monday 19 October and you will need to apply for the new permit.

If you are transiting through NSW to another destination you can travel by road provided you have not been in a restricted area (Melbourne) or an area of concern in the last 14 days. You are no longer required to only transit by air. You will still need a permit to enter.

Visit Service NSW to apply for a permit.

Border region changes

From 12.01am Thursday 17 September the border region will be increased to include more towns and areas. Find out more on the Border region map and address check.

Exemptions:
- Details of remote communities included in the border restriction exemptions is available on the NSW Government website.
- For circumstances (e.g. compassionate grounds) that may be considered for exemptions and to apply for an exemption code please visit the NSW Health website
Permits:
- For information about eligibility and how to apply for a permit please visit the Service NSW website.
- In almost all cases, permits are issued subject to conditions. Your permit will indicate if you need to self-isolate for 14 days, get tested for COVID-19, abide by a COVID-19 safety plan, or any other conditions.

We recommend you consult the information page first before contacting Aboriginal Affairs NSW (AANSW).

If you are unable to find a response to your query, AANSW can escalate the query to Service NSW, who will endeavour to respond and upload a response onto the information page.

You can find contact details for your closest AANSW office on our website.